We take our shipping very seriously. We hand wrap every single piece with extreme care. We have been successfully shipping items large and small around the world since 2010 and have an extremely low damage rate.
We wrap your piece with extreme care with bubble wrap, cardboard and if needed, we take extra precautions by added extra layers of bubble wrap, corners or cardboard to delicate pieces (carved or glass).
Our commitment to providing the absolute top of the line products extends to the pride with which we deliver our products to you. We offer delivery of all non-furniture and furniture items according to the rates outlined below; expedited shipping options for non-furniture items are available at checkout for an additional fee. We ask that you inspect your delivery and sign for it upon receipt.
The best way to ensure that your piece arrives without damage is to coordinate the arrival day/time with your schedule. This way, your package will be handled less and the probability for damage will be extremely low.
We do our best to try to coordinate the arrival of your piece so that it will fit with your schedule. We understand that your time is valuable and will do our best to ensure that the delivery is smooth, quick and painless!
Please feel free to contact us with any questions!
Chris & Amy
Please keep in contact with us should anything happen that will prevent you from receiving your piece on the estimated date.
USPS (Rate calculated at check out)
If your item has been shipped via USPS and there is damage, please remember to save all packing materials and take pictures. Please call us so we may provide you with copies of the receipt and any applicable insurance. All USPS damage or loss claims are the responsibility of the buyer. Claims filed with USPS may only be filed 3-14 days after receipt of your item.
FedEx/UPS (Rate calculated at check out)
If your item is shipped via FedEx/UPS, you will receive confirmation emails that your item has shipped, is tendered into the system, accepted at your local FedEx/UPS office and has been delivered. All packages will be sent with "direct signature required". The transit time is 2-3 days.
Please not: If your item is over 70 lbs your package will be shipped via FedEx/UPS ground. You will receive tracking updates via email. Please note that they will attempt to deliver up to 3 times before sending it to the nearest FedEx location for you to pick your item up.
IMPORTANT: If the packaging looks bent or looks like there might be damage, please inspect the contents in front of the driver before letting them leave. If there is any damage to your item, please note that with the driver and send us photo immediately so that we can submit the claim.
The claim will be done through our shipping manager, Worldwide Express. Worldwide Express will handle filing the claim and will send the refund to you directly if and when the claim is honored.
If your item is shipped via freight company on a pallet. Lift gate service will be provided to unload the piece from the truck to the ground. You will be responsible for bringing your purchase from the truck into your home. If your piece is being delivered via freight, you will need help taking the piece from the lift gate into your residence. The delivery truck will come as close to your residence as possible (curb or driveway). You will need help getting the piece inside your residence as the trucking company is not insured to enter your home.
You may request 'white glove' service at an additional fee which can be arranged at the time of purchase.
IMPORTANT: You must unpack your items while the driver is present and report any damage to the driver. You must note the damage on the receipt and with the driver at time of delivery. Take many pictures of any damage! If these steps are not followed, we cannot guarantee a positive resolution to a claim. Please keep all packaging and leave item as packaged as possible. Call us immediately at 407-491-0450 (Chris) or 407-491-4021 (Amy). If you can not reach us, please leave a message or text us. We will always respond ASAP as we are always available to assist you.
All items are insured by the carrier. Insurance claims are handled by the freight forwarder, Worldwide Express. Claims can take up to 180 days to process. The carrier has 90 days to review the claim. Then, they have another 90 days to either accept or deny the claim. We will always follow up and try to speed this process up but ultimately have to follow their protocol.
Hammer and Hand will not assume liability for damages if the claim has been denied by the carrier. If the claim was denied and the damage was reported to the driver at the time of delivery, we will do our best to work to getting a positive resolution.
IN-STORE PICK UP
Free! We also can provide delivery for you within 25 miles of the store. Please contact us for inquiries.